Return Policy | Digital Templates & Design Products
Our Return Policy
Due to the digital nature of our products, all sales are final. We operate a strict no return, no refund, no exchange policy for all digital templates and design products purchased from tdsaustralia.com.au/shop.
Why No Returns?
Our digital products are instantly downloadable and immediately usable upon purchase. Once downloaded, the files cannot be “returned” as they remain in your possession permanently. This policy is standard across the digital product industry and protects both our business and legitimate customers.
What You Get
- Instant Download: Immediate access to your purchased templates
- Lifetime Access: Download your files as many times as needed
- Commercial Use Rights: Use templates for your business projects (where specified)
- High-Quality Files: Professional-grade Canva templates and design files
Before You Purchase
Please ensure you:
- Review product descriptions carefully
- Check file formats and compatibility
- View all preview images
- Read the product specifications
- Understand the license terms
Technical Issues
If you experience technical difficulties downloading your files within 24 hours of purchase, please contact us immediately. We will assist with download issues, but this does not constitute grounds for a refund.
File Corruption or Damage
In the rare case of corrupted files, we will provide replacement files at no charge. This is our only exception to the no-return policy.
Your Rights
This policy does not affect your statutory consumer rights under Australian Consumer Law where they apply to digital products.
Questions?
If you have questions about our return policy or need assistance with your purchase, please contact us before buying. We’re here to help ensure you make the right choice for your needs.
Last Updated: 27.09.2025
Effective Date: All purchases made from tdsaustralia.com.au/shop
By completing your purchase, you acknowledge that you have read, understood, and agree to this return policy.
